The 1win Mobile App for New Zealand Players

1win offers native apps for both iOS and Android. They deliver the full 10,000+ game library, every cashier method available on desktop, the complete sportsbook, and a few mobile-exclusive features (biometric login, push notifications for live odds, lighter data usage). This page covers how to download and install the app on each platform, what to expect from performance, and how the app compares to the mobile browser.

App vs Mobile Browser — Which Should You Use?

Use the app if:

• You play regularly (saves you logging in every visit)
• You want push notifications for bonus drops or live sports odds
• You’re on a slower mobile connection — the app caches assets and uses less data
• You want biometric login (Face ID, Touch ID, fingerprint)

Use the mobile browser if:

• You play occasionally and don’t want to install anything
• You’re on a work device where you can’t install apps
• You’re using iOS and don’t want to install the configuration profile

Functionally, both versions support the full game library, sportsbook, cashier and live chat support — you don’t lose any features by sticking with the browser.

Android — Download and Install

1win is not on the Google Play Store (Google’s policy restricts gambling apps). Install the APK directly from the official 1win site:

1. From your Android phone, log in to 1win in your browser
2. Tap the menu icon → Mobile App
3. Tap Download for Android — a .apk file downloads
4. Open device Settings → Security → enable Install from unknown sources for your browser
5. Open the downloaded APK — tap Install
6. Open the app once installed — tap Login
7. Enter your email/phone and password
8. Allow fingerprint authentication when prompted (recommended)

Minimum Android version: 6.0 (Marshmallow). Storage required: ~80 MB.

Updating the Android App

The app checks for updates automatically. When a new version is available, you’ll see a prompt at app launch — tap Update Now to download the latest APK and reinstall over the top.

iOS — Download and Install

Like Android, 1win is not on the NZ App Store. Apple’s gambling app policy varies by region and 1win operates via configuration profile installation:

1. From your iPhone, log in to 1win in Safari
2. Tap the menu icon → Mobile App
3. Tap Download for iOS — you’ll be prompted to download a configuration profile
4. Open Settings → General → VPN & Device Management
5. Tap the 1win profile → Install — enter your iPhone passcode
6. The 1win app icon now appears on your home screen
7. Tap to open — the first launch may take 10–20 seconds
8. Tap Login, enter your credentials
9. Allow Face ID or Touch ID when prompted

Minimum iOS version: 14.0. Storage required: ~100 MB.

iOS Configuration Profile Trust

iOS warns about apps installed via configuration profile. This is normal for non-App-Store apps. The 1win profile is signed with a valid enterprise certificate; Settings → General → VPN & Device Management lets you verify and trust it.

App Features Worth Knowing

• Biometric login — Face ID / Touch ID / fingerprint after first sign-in
• One-tap deposits — saved payment methods deposit in two taps
• Push notifications — bonus drops, sports odds movements, withdrawal confirmations
• Live streams — watch select sporting events directly in the app while betting
• Aviator and Lucky Jet — fully optimised for portrait mode with dedicated UI
• Live dealer — HD video streaming with chat, both portrait and landscape
• Offline catalogue browsing — you can browse games offline; gameplay still requires connection
• Full cashier — deposit, withdraw, view transaction history, all available in-app

Performance and Data Use

• First launch — ~30 seconds (caching graphics)
• Subsequent launches — 1–2 seconds
• Slot game load time — typically under 5 seconds on Wi-Fi, 5–10 seconds on 4G
• Live dealer streaming — ~150–300 MB per hour at default quality
• Battery use — moderate; comparable to a video streaming app

If you’re on a metered NZ mobile plan, set the app to Wi-Fi only for live dealer in settings.

Common App Issues and Fixes

• “Untrusted Developer” on iOS — trust the configuration profile in Settings → General → VPN & Device Management
• Android won’t install APK — enable Install from unknown sources for your browser; some manufacturers also require disabling Play Protect once
• App crashes on launch — force-close and reopen; if it persists, uninstall and reinstall
• Login loop — clear app cache (Android) or sign out and back in (iOS); usually a stale session token
• Push notifications not working — enable notifications in device settings AND in the app’s notification preferences

Cashier and Withdrawals in the App

Full cashier functionality is in the app. NZD deposits via card or bank transfer process instantly; e-wallet and crypto withdrawals process within 24 hours from the in-app Withdraw screen. KYC document upload also works in-app — take a photo with your phone camera and upload directly.

Responsible Gaming in the App

Deposit limits, session timers, reality checks and self-exclusion are all configurable in the app under Account → Responsible Gaming. Setting a deposit limit before your first session is one of the most effective ways to keep gambling fun. If you need help, Gambling Helpline NZ on 0800 654 655 is free and 24/7. PGF on 0800 664 262. 1737 for general support.

Security Reminder

Only download the 1win app from the official 1win site. Apps with the same name on third-party APK mirror sites are not legitimate and may contain malware. The link inside your logged-in 1win account is the only one we recommend.